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Privacy Policy

Last updated: 24 March 2026

Falcon Tours Online (“we”, “us”, or “our”) operates the website test.falcontoursonline.com (the “Site”) and provides travel and tour booking services in Egypt. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or use our services.

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.​

1. Who we are and contact details

    • Website: test.falcontoursonline.com

    • Business name: Falcon Tours Online

    • Address: Nasr City, Cairo – Egypt

    • Email: book@test.falcontoursonline.com

    • Phone / WhatsApp: 01000066147

If you have any questions about this Privacy Policy or how we handle your data, you can contact us using the details above.​

2. What data we collect

We may collect and process the following types of personal data:

    • Identity data: name, title, nationality, date of birth, passport details (when needed for travel bookings).

    • Contact data: email address, phone number, WhatsApp number, address.

    • Booking data: travel dates, accommodation details, tour selections, special requests, group information.

    • Payment data: limited payment information needed to complete bookings (note: if you use a payment gateway like Stripe/PayPal, clarify that card data is processed by them).

    • Technical data: IP address, browser type, device information, pages visited, referral sources.​

    • Marketing and communication data: your preferences in receiving marketing from us (email, WhatsApp, SMS, social media), and your communication preferences.​

3. How we collect your data

We collect data in several ways:

    • Directly from you: when you fill out booking forms, contact forms, WhatsApp chat, email us, or call us.

    • During bookings: when you request a quote, confirm a booking, or modify an existing booking.

    • Automatically: through cookies and similar technologies when you browse the Site (e.g. analytics, performance cookies).

    • From third parties: travel partners, payment processors, online travel platforms, or advertising partners when they share booking or inquiry details with us.

We process your personal data for the following purposes:

    • To provide our services: create and manage your bookings, process payments, send booking confirmations and vouchers, and handle changes or cancellations (performance of a contract).

    • To communicate with you: respond to inquiries, provide customer support via email/phone/WhatsApp, and send important service messages (performance of a contract or legitimate interests).

    • For marketing: send you offers, newsletters, and promotional messages about tours and services, where you have given consent or where permitted by law (consent or legitimate interests).

    • For analytics and improvement: analyze how visitors use our Site and services to improve user experience, security, and performance (legitimate interests).

    • To comply with legal obligations: accounting, tax, and regulatory requirements, including obligations under Egyptian data protection law.

5. Cookies and tracking technologies

Our Site uses cookies and similar technologies to:

    • Remember your preferences and language settings.

    • Analyze traffic and usage patterns (for example via Google Analytics or similar tools).

    • Support security and prevent fraud.

You can usually set your browser to refuse cookies or alert you when cookies are being used. However, some parts of the Site may not function properly without certain cookies.

If you use a separate Cookie Policy or banner, link to it here.

6. How we share your data

We may share your personal data with:

    • Travel service providers: hotels, resorts, transportation companies, tour operators, guides, and other suppliers necessary to fulfil your booking.

    • Payment processors: secure payment gateways that process your card or payment details.

    • IT and hosting providers: website hosting, email services, CRM, booking systems, and analytics providers.

    • Professional advisors: accountants, auditors, legal advisors where required.

    • Authorities: government authorities, immigration, customs, or law enforcement where required by law (e.g. manifest data, passenger information).

We do not sell your personal data.​

Where data is transferred outside your country (for example to international hotel chains or online service providers), we take reasonable steps to ensure an adequate level of protection in line with applicable laws.

7. International data transfers

Because we work with international partners and technology providers, your data may be transferred to and processed in countries outside Egypt and the European Economic Area (EEA). In such cases, we aim to ensure appropriate safeguards are in place, such as contractual clauses or equivalent protections required by applicable data protection laws.

8. Data retention

We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy:

    • Booking and contract data: kept for the duration of your relationship with us and for a reasonable period afterwards to comply with legal, tax, and accounting requirements.

    • Marketing data: kept until you withdraw your consent or opt out of marketing communications.

    • Technical logs and analytics data: kept for shorter periods necessary for security, diagnostics, and statistical analysis.

When data is no longer needed, we will delete or anonymize it.

9. Your data protection rights

Subject to applicable law (including Egyptian Personal Data Protection Law No. 151 of 2020 and, where relevant, the GDPR), you may have the following rights:

    • Right to access: request a copy of the personal data we hold about you.

    • Right to rectification: request correction of inaccurate or incomplete data.

    • Right to erasure: request deletion of your data in certain circumstances.

    • Right to restriction: request limitation on how we process your data.

    • Right to object: object to certain processing, including direct marketing.

    • Right to data portability: request a copy of your data in a structured, commonly used format in some cases.

    • Right to withdraw consent: where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise these rights, please contact us using the details in Section 1. We may need to verify your identity before responding to your request.

10. Security of your data

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no transmission over the internet or electronic storage system is completely secure, so we cannot guarantee absolute security.

11. Third‑party websites

Our Site may contain links to third‑party sites (for example, payment gateways, social media platforms, partner websites). We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal data.

12. Children’s privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children under this age. If you believe a child has provided us with personal data, please contact us so we can delete it where required by law.​

13. Marketing communications

If you opt in to receive marketing communications (email, SMS, WhatsApp, or social media messages), we may send you information about tours, offers, and services we think may interest you. You can opt out at any time by following the unsubscribe instructions in the message or contacting us directly.

Even if you opt out of marketing, we may still send you service or transactional emails related to your bookings.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The updated version will be posted on this page with a new “Last updated” date, and in some cases we may notify you by email or a notice on the Site.

15. Applicable law

This Privacy Policy is governed by the laws of Egypt, without prejudice to mandatory protections provided by other data protection laws that may apply to you (such as the GDPR for EU/EEA residents).

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